ProcessKit is a process documentation tool, which can help the people directly involved at the process operation level, to better understand and communicate details of these activities. This is essential when:

• Negotiating changes to processes
• Understanding the impact of changes in business operation
• Learning new processes

Unlocking the value in your processes
The first phase of e-business development has unleashed a plethora of opportunities. Companies are now racing to avail themselves of these, by adapting their business and operational strategies to harness the potential of the new business models and technologies. The key to realising real business value is to successfully adapt the business processes both internally and to effectively integrate externally with customer and supplier channels. Many e-businesses are also under pressure from shareholders impatient for positive financial results, whilst downsizing has resulted in a lack of staff continuity and reduced development resources. ProcessKit can be of significant assistance in these circumstances.

Advantage from knowing the processes
The strategies and technologies are there, now the advantage comes from how well people understand and perform the business processes. This is especially true, as the applications to support processes are becoming standard for all companies. It is the front-end/cliff-face personnel who learn what works and are best placed to learn how to create competitive advantage. The people we are talking about are the ones who own and perform the processes, not the process modellers, nor the suppliers of ERP systems or applications.