Examples of areas where ProcessKit could help are:

• Get the best out of the new collaborative channel operation. Ensure the best fit of your processes with suppliers and partners, through understanding and negotiating the most effective detail.

  Boston Consulting Group forecasts (May2001), that the value of B2B trades completed over the internet in Europe will grow from E200bn ($176.9bn) in 2000 to E3,100bn (just over 20 per cent of all corporate purchasing) by 2004.

  DaimlerChrysler, the German-American carmaker, underlined the extent to which conventional processes still impinge on Internet B2B transactions. Through Covisint, the Internet exchange formed by several major carmakers in Amsterdam, DaimlerChrysler said it had completed one of the biggest online auctions to date, with suppliers bidding for spare part orders worth up to E3.5bn. But the online part of the process was prefaced by an extensive "off-line" qualification of bidders.

  Likewise, purchasing teams weighing up non-virtual factors such as logistics and quality control will make the final placement of orders.

• Assess the impact to the processes of a new business strategy or change in operation.
• Training of staff, new to an activity